The how and why of Referrals...
("Do not under estimate the power of referrals. The person who refers once is like a gold-mine to you!")
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One of the best, most cost effective and under valued sources of new customers is referrals. The question most people have is how to stimulate referrals. There are many ways to stimulate referrals. One of the most effective and underused strategies is...
Simply ask for them!
That is right, ask.
Many people have hang-ups about asking. They are afraid to ask, either because they think it is impolite or rude, or they simply do not have the guts. Remember, ask and ye shall receive. (You never know until you try.) Referrals are a normal part of doing business. Do not twist their arm, or make a big deal. You can simply mention that if they liked your services, you appreciate them telling their friends and colleagues. Let them know it will help you to continue to provide quality services at reasonable prices - or whatever is appropriate for your instance.
Do not under estimate the power of referrals. The person who refers once is like a gold-mine to you. There are two points to keep in mind:
1) Massive research by major corporations indicates that the average person has an immediate circle of influence of fifty-two other people in their similar or related industry and level. That is fifty-two (52) other people.
2) The person who refers once will do so over and over again if appreciated and motivated.
The average client only tells three other people about the satisfactory experience they had with you. There is the potential that they can/will refer fifty-two other people to you!
The secret is to motivate them to do so. When someone sends you a referral you should immediately show your appreciation. At a minimum, send them a thank you card or give them a call. Even better, send them a Thank You gift - a bottle of wine, a dinner, a gift card, etc. It should be something that you do not ordinarily sell. Send them a different gift each time. You will be amazed at the positive results from from these actions.
Conversely, failure to show your appreciation can have very negative results. The client who refers once and fails to get
recognition and appreciation will probably never say anything
to you, but to himself and often to a friend or associate he
does say, "Can you believe it? I sent that guy a customer
and never got as much as a thank you." And then he never
refers again.
Helping your business Thrive NOW!
Richard Lazovick
Editor of MortgagePro News,

P.S. I hope you have been benefitting from this MPN Thrive NOW! newsletter, the MortgagePro News website, the Teleseminars and all the other resources we have been providing for free this past year. If so, please show me your appreciation by dropping me a quick email testimonial. If you include a link to your website, I will post that on the MPN site.
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